Paralegal/Intake Coordinator

Health Law Advocates is hiring a paralegal/intake coordinator through AmeriCorps. The Paralegal/Intake Coordinator is the first point of contact for the majority of individuals seeking assistance from HLA and works closely with clients and HLA attorneys. This position is also responsible for administrative support in furtherance of HLA’s mission.


About AmeriCorps Legal Advocates of Massachusetts

AmeriCorps Legal Advocates of Massachusetts places 36 college and law school graduates to serve as AmeriCorps Advocates. This is a full-time service position, requiring 1,700 hours over 46 weeks from September 2019 through July 2020.

ALA-Massachusetts is looking for candidates who have an interest in poverty law, a commitment to public service, and strong communications skills. Spanish, Portuguese, Chinese, Haitian-Creole, Vietnamese, and other foreign language speakers preferred. Candidates willing to work in any region in Massachusetts will have a higher probability of being selected for interviews.


In order to be eligible to serve with ALA-Massachusetts, candidates must:

  • Be 17 years of age or over
  • Be a U.S. citizen or permanent resident
  • Have a minimum of a bachelor’s degree.
  • In order to be considered, all applicants must complete ALA Massachusetts' online application


Duties and Responsibilities

  • Conduct initial client intake phone calls and meetings
  • Manage and triage all inquiries from individuals seeking assistance
  • Perform eligibility screenings
  • Gather and organize client documents
  • Maintain case files and case management system
  • Interact with referral organizations
  • Provide administrative support to legal staff
  • Other duties as assigned


  • Bilingual proficiency (English/Spanish)
  • Legal or consumer assistance background
  • Proficiency in Microsoft software
  • Sense of humor and enthusiasm for public interest advocacy
  • Patience on the phone
  • Meticulous organizational and time management skills
  • Ability to effectively multi-task
  • Work both independently and as an effective team member
  • Communicate clearly and professionally
  • Maintain confidentiality
  • Demonstrate intellectual curiosity and openness, with the desire and ability to listen and learn
  • Understand and believe in the mission of the organization
  • Embody the values of the organization, including embracing diversity


In order to be considered, all applicants must complete ALA Massachusetts' online application.

More info here.


Health Law Advocates is an AA/EO Employer. People of color, LGBTQ identified people, gender nonconforming people, individuals with disabilities, veterans and people who speak a language in addition to English are encouraged to apply.