Out-of-pocket health care expenses are one of the most pervasive barriers to health care and the cause of extreme financial hardship for people across Massachusetts and our entire country. Medical bills keep people from seeing the doctor and crowd out other expenses like food, housing and clothing. HLA’s Medical Debt Initiative is one of the busiest areas of our practice, with hundreds of low-income consumers contacting us each year for help protecting them from improper medical billing and collection practices.

To shield low-income people from financial devastation due to medical expenses, HLA represents victims of illegal billing and advocates for reforms in health care provider practices and the law. Our clients include patients whose care providers billed, or even sued, them instead of billing their health plan as required. We also represent many low-income consumers unlawfully denied benefits under charitable hospitals’ financial assistance policies.  

HLA lawyers regularly consult with hospital officials to assist them in complying with regulations on insurance screening, billing and collections for low-income patients. State officials also regularly seek HLA’s input when developing medical billing policies or considering enforcement of such regulations

This work is supported by the Blue Cross Blue Shield of Massachusetts Foundation.