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Starting the Process to Seek Legal Help

We have access to interpreters if English is not your preferred language. If HLA accepts your case, there will be no fee for our services.

HLA prioritizes cases involving:

  • Mental health or special education services for youth
  • Immigrants and non-citizens facing access barriers to medical services or insurance coverage
  • Transgender or gender-expansive people seeking access to gender-affirming medical services
  • MassHealth members seeking long-term care services and supports
  • People facing difficulties accessing medical coverage or treatment for mental or behavioral health needs and/or substance abuse
  • Violations of mental health parity laws

HLA provides legal assistance regarding the following legal matters:

  • Challenging denials of health insurance enrollment (commercial and public insurance)
  • Challenging health insurance denials of coverage for specific health care services (commercial and public insurance)
  • Assistance with navigating unaffordable medical bills
  • Protecting patients from illegal medical billing and collection practices
  • Special education services for youth
  • Securing community-based mental health services for youth
  • Collaborating with Dept. of Children and Families, Dept. of Mental Health, and Dept. of Developmental Services
  • General education accommodations for youth
If you are seeking assistance regarding mental health or special education for youth, please scroll down and read “Intake Procedure: Mental Health Advocacy Program for Kids” below.
 
For all other matters, please read “Intake Procedure: Problems Involving Medical Care or Coverage” below.
 

Intake Procedure: Problems Involving Medical Care or Coverage

Do You Qualify?

To be eligible for assistance from HLA, you must meet the following criteria:

1. Service Area:

  • You must reside or live in Massachusetts or face health access problems or medical debt involving Massachusetts-based medical providers.
2. Income eligibility under 2021 Federal Poverty Level (FPL) guidelines:
 
Household Size 1 2 3 4 5 6 7
Annual Household Income $38,640 $52,260 $65,880 $79,500 $93,120 $106,740 $120,360

Or

Have medical expenses that exhaust financial resources

What information should I have before I call?

Before you call HLA, please gather as much information as possible about your issue. Examples include:

  • Copies of any medical bills and/ or relevant notices from your health insurance
  • Information about your health insurance plan
  • Basic information like your contact information, household size, and income
When You're Ready...
  1. Please make sure you meet the eligibility requirements above.
  2. Call 617-275-2980 or 888-211-6168 (toll-free) or fill out our online Intake form.
  3. In your phone message or intake write-up, please describe your specific health access problems and include as many details as possible.
  4. Our Intake Coordinator will then contact you to better understand your specific concerns and share the details of your concern with our team of attorneys.
  5. The Intake Coordinator may reach out to you again to ask for additional information, if needed. If your matter does not involve a health access issue that HLA can address, then our Intake Coordinator will try to connect you with another organization or other resources that may be able to help you.
Be Prepared to Leave a Message
  • Please provide the following information when leaving a message. We will do our best to get back to you within one week.
  • Your Name
  • (If applicable) The person you are calling on behalf of and your relationship to them
  • Address
  • Phone Number
  • Email Address
  • The best time to contact you
  • A brief description of the problem about which you are seeking information or advice.

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Intake Procedure: Mental Health Advocacy Program for Kids (MHAP for Kids)

Do You Qualify?

To be eligible for assistance from HLA, you must meet the following criteria:

1. Service Area:

  • MHAP for Kids serves children and their families statewide. To be eligible for assistance from HLA, you must meet the following criteria regarding income eligibility:
2. Income eligibility under 2021 Federal Poverty Level (FPL) guidelines:
 
Household Size 1 2 3 4 5 6 7
Annual Household Income $38,640 $52,260 $65,880 $79,500 $93,120 $106,740 $120,360

Or

Have medical expenses that exhaust financial resources

What information should I have before I call?

Before you call HLA, please gather as much information as possible about your issue. Examples include:

  • Monthly household income
  • If your child receives MassHealth, please have their MassHealth ID number
  • Basic information like your contact information, household size, and income
When You're Ready...
Please make sure you meet the income eligibility requirements above.
  • Call 617-275-2919 or fill out our Intake form.
  • Describe your issue to the Paralegal and include as many details as possible.
  • Once the intake is complete, your information will be sent to our Program Director for evaluation. Once the case is evaluated, we will contact you to let you know if our attorney will be able to work with you. We may ask that you participate in data collection before your first meeting with the attorney.
  • If your matter is not appropriate for HLA, our Paralegal will try to connect you with another organization or resources that may be able to help you.
Be Prepared to Leave a Message
Please provide the following information when leaving a message. We will do our best to get back to you within 48 hours.
 
  • Your Name
  • (If applicable) The person you are calling on behalf of and your relationship to them
  • Address or town you live in
  • Phone Number
  • A brief description of the nature of the issue about which you are seeking information or advice